Welcome to the User Support Page

Supporting you as you develop your CAD and analysis skills is a top priority for NEOSYS and US Postal Service program managers. Technical Support for PostalCAD 2020 and AutoCAD Map 3D 2020 is available to you directly by phone and email.

We offer various types of support for meeting your needs and helping you resolve any problems you may be experiencing. Please select the option which best fits your concerns from the list below. 

Technical Support Options:

General Technical Support by Telephone or Email

For: Direct use, plotting, and application of the following software -

PostalCAD, AutoCAD, AutoCAD Map 3D, 
Autodesk DWG TrueView,
 Autodesk Design Review

Installation Support

For: Obtaining and installing the latest releases of authorized

ACE environment software for USPS CAD users.

Contacting NEOSYS Corporation

For: Contact information for NEOSYS Corporation.

NEOSYS Corporation is the US Postal Service contractor responsible for the PostalCAD and AutoCAD software distributed throughout the ACE environment, as specified by the Operations Industrial Engineering Division

of the United States Postal Service

Our technical support staff brings a wealth of knowledge in all facets of CAD use and development. Each of our technicians has been working with AutoCAD and related CAD software for over 25 years each! This knowledge leads to quick and concise problem solving for your CAD-related issue.

Users may call the toll-free Hotline (888.767.8223) and speak directly with one of our technical support experts for resolving their specific issues. We believe this level of individualized support is superior to simply providing users a list of "Frequently Asked Questions" and generic answers.

The technicians will also accept your drawings by email while working with you on the phone, for seeing and troubleshooting any problems, and for diagnosing any issues which may be clouding the solutions.

General questions and suggestions for the technical support program or this website

may be directed to NEOSYS Corporation through our contact page.