User Support

User Support

Welcome to the User Support Page

Support for our users is a paramount focus for Neosys^® Corporation and the US Postal Service program managers. Full technical support for PostalCAD 2009 and AutoCAD Map 3D 2009 is available by both phone and email.

We also offer many other choices for support based on the needs or problems you may be having. Please select the option that best fits your concerns from the list below.

Options for Technical Support:

Technical Support by Telephone or Email

Direct use, plotting, and application of the following software: PostalCAD, AutoCAD, AutoCAD Map 3D, Autodesk DWG TrueView, Autodesk Design Review, Autodesk MapGuide, or Autodesk Buzzsaw.

Installation Support

Obtaining and installing the latest releases of authorized ACE environment software for USPS CAD users.

USPS CAD Program & Representatives

Contact USPS CAD program representatives & Systems/Process Integration department of the USPS Engineering Division in Merrifield Virginia.

Contact Neosys Corporation

Contact information for Neosys Corporation.

Neosys^® Corporation is the US Postal Service contractor responsible for all PostalCAD and AutoCAD software distributed throughout the ACE environment which is specified by the Operations Industrial Engineering Division of the United States Postal Service.

Our technical support staff has a wealth of hands on experience with all facets of CAD use and development. Each of our tectechnicians has been working with AutoCAD and related CAD software for more than 20 years each. This vast amount of knowledge leads to quick and concise problem solving for any CAD related issue.

Many users simply call the toll-free Hotline, 888-767-8223, to speak directly with one of our professional technical support staff members to resolve their issue. We feel this level of individual support is far more productive than giving users a list of frequently asked questions and finite answers to pick and choose from.

The technical support staff will also accept emailed drawings to work on with the user during some of these phone conversations to make sure there aren't other issues clouding the solutions.

General questions and suggestions for the technical support program or this website should be directed to Neosys^® Corporation through our contact page.